Of course we're never supposed to talk about our day jobs but JEEZ LOUISE!! When you call up an organization to make an official report do you think that you might know what time it is where you are???? That you might have most of the pertinent facts and information is just too much to ask - I wear out the U-N-K keys typing the work Unknown over and over. Could you possibly be holding a pen or pencil in your trotter?!? Why BOTHER, Why call? I know !! it's COVER YOUR ASS TIME!
This work calls for me to be polite, civil and non-judgmental with people who are often covering up their own malfeasance about 30 times a day. (And I wondered why my hair was falling out) - to be compassionate would be too much of a stretch.
Between callers and calls I take a moment to swear in a way that would make sailors faint. Anyone passing by my home office would hasten away, heart quaking.
I curse their lineage and pray they have not yet reproduced. I am a strong proponent of the Darwin Awards. I could hand them out daily in my line of work.
although the Buddha might cringe, I think the balance is appropriate.